Privacy & Policies StatementPrivacy & Policies Statement
The Pavilion have a strong commitment to providing excellent service to all of our customers and visitors of our Web sites, including respecting your concerns about privacy. We understand that you may have questions about how these Web site collects and uses the information that you provide to us. We have prepared this statement to inform you of the privacy principles that govern this Web site, which are listed in this privacy statement ("Statement").
This Statement was last updated on August 1, 2011. In the future, we may need to make additional changes. All changes will be highlighted here so that you will always understand our current practices with respect to the information we gather, how we might use that information and disclosure of that information to third parties.
This Web site does not collect personally identifiable information when you browse this Web site and request pages from our servers unless you voluntarily and knowingly provide it to us. This means that we will not know your name, your email address, or any other personally identifiable information just because you browse the Web site unless you:
· access the Web site from a link in an email that we sent;
· are a The Pavilion VIP member or
· have created a profile and you either log-in to your account or
Information We Collect and How We Use It
When we need to collect personally identifiable information from you to provide you with a particular service, we will ask you to voluntarily supply us with the information we need. For example, if you would like to make a reservation at one of our hotels, we will ask you for information such as name, address, telephone number, email address, credit card number, The Pavilion VIP member number (if applicable) and room preference to process your reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use your email address to:
1. send you a pre-arrival message summarizing your confirmation details and providing other information about the area and the hotel;
2. notify you about special offers and promotions as described in the email section of this privacy statement; as well as
3. send you periodic satisfaction or market research surveys.
You can opt out of marketing emails at any time. You can also opt out of The Pavilion research surveys. On occasion, we use third parties to provide us with additional contact information about you given the information you provided to us directly. For example, if we know your name and postal address, we may use a third party to provide us with your email address. We would then use this information for market analysis and marketing purposes.
Our Website uses "cookie" technology. "Cookies" are encrypted strings of text that a Web site stores on a user's computer. Our Web site requires the use of a Cookie throughout the online reservation process. Without Cookies we will not be able to keep information you enter on multiple pages together. For example, unless pavilionhotel.com can remember the dates you used in your hotel search, we will not be able to check room availability. Cookies also enable us to customize our Web site and offerings to your needs and provide you with a better online experience on pavilion.com.
It is our intention to only send you email communications that will be useful to you and that you want to receive. When you join The Pavilion VIP program, make a reservation, or request a copy of your hotel bill via email and provide your email address, we will periodically contact you via email and provide information about special offers and promotions that may be of interest to you. These communications will relate to The Pavilion offers which may also include the promotions of select, reputable third parties with The Pavilion has a strategic marketing relationship because they offer products or services that we believe would be of interest to you. We typically use third party email service providers to send emails. These service providers are contractually prohibited from using your email address for any purpose other than to send The Pavilion related email.
We provide you the ability to define and modify your mailing preferences online at anytime including unsubscribe from all marketing communications. Every time you receive an email, you will be provided the choice to opt-out of future emails by following the instructions provided in the email.